Return Policy

1. Can I return my order?

For hygiene and safety reasons, opened or used items cannot be returned or exchanged.

Unopened products may be returned within 14 days of delivery.

2. How do I request a return or refund?

Please contact our customer service team at
Infimi@outlook.com with your order number and reason for return.

Our team will confirm eligibility and provide detailed return instructions.

3. What if my product is damaged, defective, or incorrect?

If your item arrives damaged, defective, or incorrect, please email
Infimi@outlook.com within 7 days of delivery.

Include clear photos or videos, and we will arrange a replacement or refund.

4. What if my order hasn’t arrived?

If your order shows as undelivered or lost, contact
Infimi@outlook.com.

We’ll verify with the carrier and arrange a replacement or refund.

5. Can I cancel my order?

Orders can be canceled within 2 hours of purchase if they haven’t shipped yet.

Once shipped, we cannot modify or cancel the order.

6. Customs & Restricted Countries

We’ll do our best to help with customs clearance, but cannot guarantee successful delivery in countries that
restrict or prohibit adult products.

If goods are detained or destroyed by customs, we cannot be held responsible.

7. Who pays for return shipping?

If the return is due to personal reasons, the customer covers the shipping fee.

If the return is due to a product issue or our mistake, we’ll cover all shipping costs.

8. Need help?

For any questions about returns, refunds, or shipping, please contact us at
Infimi@outlook.com.